Refund policy

Return & Refund Policy

Thank you for choosing Gemini Sound for your audio needs. We understand that sometimes a product may not fully meet your expectations. Here’s how we can assist you if that happens:

Free Returns

• Please start your return process here if you need to return a product.
• This policy is applicable only for purchases made on geminisound.com.
• For help with purchases made outside this site, please contact us for expert support.
• You have 30 days from the date of receipt to return an item.
• To qualify for a return, the item must be unused, in the same condition as received, and in its original packaging.
• Please include the receipt or proof of purchase with your return.

Refunds

• Upon receiving your return, we will inspect the item and inform you that we have received it.
• We will promptly notify you about the status of your refund after the inspection.
• If your return is approved, a refund will be initiated to your original payment method.
• The time it takes for the refund to reflect on your account depends on your card issuer’s policies.

Questions?

• If you have any queries about how to return your item, please don’t hesitate to contact us. We’re here to ensure your experience with Gemini Sound is always positive.

Our goal is to make your return and refund process as smooth and hassle-free as possible. Remember, we’re just a click away to assist you with any issues or concerns.