They can be many different issues here.
- Try using a different USB cable.
- Try using a powered USB hub.
- Verify that your computer is picking up the device by locating your computer MIDI control panel or AUDIO control panel.
- Start from scratch. Uninstall and reinstall the provided DJ software.
- Always use the provided power adapter if one was included with your unit.
Further Technical Support
Whether you are a customer or dealer, if you already own a Gemini product, or if you just have pre-sales questions, the Gemini technical support team is available to help! Visit the link below to connect with any of the following support options: phone support, email support.