General Support (Repairs / Service / Warranty) - FAQ

Does Gemini have any authorized service centers?
In the United States, Gemini does not have any specifically authorized service centers to perform warranty repairs. This insures that Gemini can provide the best quality service to our customers.  If you need to send a unit in for repair under warranty, please contact our repair department at 732-346-0061.

What is the procedure for sending in a unit for repair?
Before a unit is sent to our facility, you must obtain an RMA (Return Merchandise Authorization) number, so that Gemini can keep track of your repair. Packages that arrive without RMA numbers will be held until the client contacts us, delaying the repair process indefinitely. Once an RMA number is established, it must be written on the outside of the package, and the unit must be sent via a mail service which allows the shipment to be tracked. UPS, FedEx, and DHL are examples of such services.  Also, make sure to insure the package for the full value of the contents.

Do you offer drop off service for local customers?
Yes, for customers within driving distance of Perth Amboy, NJ, we have drop off hours of 10am to 2pm, Monday through Friday, excluding holidays. Be sure to call ahead for an RMA number. 732-346-0061.

What are the conditions of Gemini’s Limited Warranty?
Gemini covers parts and labor for the duration of (1) year from the date of purchase (determined by the date on your receipt).  Expendable items, such as lasers, crossfaders and styli, are covered for a duration of (90) days. Gemini reserves the right to limit the terms of the warranty in situations where the unit has been abused, damaged, or tampered with in any way.

Where can I get parts and manuals for my Gemini unit?
Please contact our repair department at 732-346-0061. 

 

Further Technical Support

Whether you are a customer or dealer, if you already own a Gemini product, or if you just have pre-sales questions, the Gemini technical support team is available to help! Visit the link below to connect with any of the following support options: phone support, email support. 

www.geminisound.com/support